Because your satisfaction is our goal.
We are keen to provide better customer service. You can simply return the product.. All you need is to contact customer service within a maximum period of 7 days from the date you received the product.
Terms of returning the product:
1. To benefit from return, exchange and warranty services, you must bring the original invoice.
2. The return and exchange includes all items except (oud oil, packed fats, and oud wood), unless a manufacturing defect is found in the item.
3. The item must be in the same condition as when purchased and wrapped in the original packaging.
5. Any orders shipped outside the Kingdom of Saudi Arabia are not subject to exchange or return.
4. 7 days return and exchange within 7 days from the date of purchase.
5. The promotional offer associated with the returned item can be returned if it is in its original condition or the value of the promotional offer will be deducted.
6. Purchases paid with vouchers, credit cards, or by installment purchases cannot be returned in cash.
7. Returning collection amounts to other companies is subject to the terms and conditions of the service provider. The customer must bring the payment receipt with the invoice in order to be able to return the amount if the terms and conditions of the service provider allow.
8- Payment fees upon receipt, delivery fees, and gift wrapping fees are non-refundable.
(The following conditions are added to website purchases)
8. Receiving the shipment from the shipping company is considered an acknowledgment by the customer that the shipment (carton) is intact and in good condition and has not been opened prior to receipt.
9. The period of return and exchange is calculated from the date of receipt, and it is necessary to bring the sealed purchase invoice that you received with the shipment.
10. You can return and exchange the product at the nearest Dakhoon Bahrain branch (you can visit the list of branches page). If that is available.
11- Return and replacement fees shall be borne by the customer. Note that shipping within the Kingdom of Saudi Arabia is 30 riyals